FAQ
How long is the waiting time for pre-order?
Pre-orders will usually take about 2-3weeks to deliver from the end of the pre-order period.
What types of products does Shibako offer?
Shibako specializes in oversized tees that combine comfort with playful and unique designs. Our tees are crafted with 100% heavyweight cotton material that gives a clean, structured look that stays cool and breathable.
What materials are used in your oversized tees?
Our oversized tees are crafted from high-quality, breathable fabrics that ensure comfort and durability. The materials are selected to provide a soft feel against the skin while maintaining shape and color after multiple washes.
How should I care for my oversized tees?
To maintain the quality of your oversized tees, we recommend machine washing in cold water and air dry. Avoid using bleach and iron directly on the graphic designs to preserve their integrity. See our Material Care page for more info.
What sizes are available for your tees?
Shibakō offers a range of sizes from small to extra-large to accommodate various body types. Each product page includes a detailed size chart to assist customers in selecting the appropriate fit.
Can I return or exchange my purchase?
We accept returns or exchange on a case by case basis, returns within 7 days of delivery for regular-priced, unworn, unwashed items in original condition and packaging.
Please email us at info@shibako.co or DM us on our socials for exchange details.
Do you offer international shipping?
We are currently shipping to SG & MY only. Other international shipping options will be made available soon. Shipping costs and delivery times may vary based on the destination. Customers can view shipping options at checkout.
How can I contact customer support?
Email us at info@shibako.co or DM us on our social media @shibako.co to reach us. We aim to respond to all inquiries within 24 to 48 hours during business days.
Are there any promotions or discounts available?
Shibakō occasionally offers promotions and discounts. Customers are encouraged to subscribe to our newsletter for updates on special offers and new product launches.